HOW DOES SHIPPING WORK?
FNV partners with DHL eCommerce for all international shipping and with AUSPOST for all domestic shipping.
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
For domestic orders, currently the only option available is AUSPOST tracked shipping, that will arrive to you in 1-4 Business Days.
For international orders, we have the single options please read carefully:
1. DHL Standard Plus - Tracking & Insurance.
The time frame for order delivery is divided into two parts:
PROCESSING TIME: Order verification, tailoring, quality check and packaging.
All orders are sent to our fulfillment team for dispatch within 48 hours after the order is placed. Our fulfillment team packages your order and schedules a pick up time with relevant shipping couriers (see above).
Once your order has been picked up, you will receive two emails-
1. From the FNV team stating that your keychain is on the way to you and a tracking number has been provided.
2. From our relevant shipping partners stating your order is on its way and instructions on tracking.
SHIPPING TIME: This refers to the time it takes for items to be shipped from our warehouse to the destination.
International orders placed with DHL Standard Plus will receive items within 7-14 business days.
All domestic orders will arrive to you within 1-4 business days.
Please do not panic if it does not show up immediately, your keychain is on its way! Should you require assistance on tracking please email us or use the following links:
For domestic (Australian) orders, please use this link to track your order.
For international (rest of world) orders, please use this link to track your order.
*All orders will be dispatched from our warehouse within 2 business days.
*All shipping times exclude clearance/customs delays.